edited by Pan Shan-Ling (National University of Singapore)

This book presents a socio-technical view of strategic information systems issues such as enterprise systems implementation and management, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studies documenting experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from Asia-Pacific countries such as Australia, India, Singapore, and South Korea.

The book provides regional (Asia-Pacific) coverage highlighting empirical case studies — involving both private and public organizations — of strategic information systems practices covering both the developed and developing economies. These in-depth, well-written case materials will be helpful to organizations and government agencies planning to implement enterprise systems and e-government initiatives. These cases can also be beneficial to classroom teaching and discussions.

• Infosys Technologies Limited, India (R Mayasandra)
• NCS Private Limited, Singapore (A Ramchand)
• Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges (C S-P Ng)
• UNI, Singapore (S Sritharan)
• Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) (C M L Chan)
• The Infocomms Development Authority of Singapore (IDA) (E T K Lim)
• Supreme Court Registry Office of South Korea (SCRO) (H J Kim et al.)
• Inland Revenue Authority of Singapore (IRAS) (C W Tan)