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Series on Innovation and Knowledge Management - Vol. 1

MANAGING STRATEGIC ENTERPRISE SYSTEMS AND E-GOVERNMENT INITIATIVES IN ASIA
A Casebook

edited by Pan Shan-Ling (National University of Singapore)

This book presents a socio-technical view of strategic information systems issues such as enterprise systems implementation and management, knowledge management, customer relationship management, and e-government initiatives. It contains eight case studies documenting experiences of utilizing enterprise systems and e-government initiatives in organizations and government agencies from Asia-Pacific countries such as Australia, India, Singapore, and South Korea.

The book provides regional (Asia-Pacific) coverage highlighting empirical case studies — involving both private and public organizations — of strategic information systems practices covering both the developed and developing economies. These in-depth, well-written case materials will be helpful to organizations and government agencies planning to implement enterprise systems and e-government initiatives. These cases can also be beneficial to classroom teaching and discussions.


Contents:

  • Infosys Technologies Limited, India (R Mayasandra)
  • NCS Private Limited, Singapore (A Ramchand)
  • Enterprise Resource Planning (ERP) Maintenance and Upgrade Management and Challenges (C S-P Ng)
  • UNI, Singapore (S Sritharan)
  • Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC) (C M L Chan)
  • The Infocomms Development Authority of Singapore (IDA) (E T K Lim)
  • Supreme Court Registry Office of South Korea (SCRO) (H J Kim et al.)
  • Inland Revenue Authority of Singapore (IRAS) (C W Tan)


Readership: Upper-level undergraduates, graduate students, researchers and practitioners in innovation, technology, knowledge and information management.


“The organisations and problems discussed in the cases are undoubtedly worthy and, in general, interesting reading ... It is a useful compilation of non-US or European case material. An educator teaching Information Systems at the MBA level might find the book useful to students as a secondary textbook or as supplementary reading material.”

Journal of E-Government




180pp Pub. date: Jun 2004
ISBN 981-238-907-5(pbk) US$32 / £20


Copyright © 2008 World Scientific Publishing Co. All rights reserved.
Updated on 16 May 2008