This book discusses the role of technology in managing knowledge. Based on the most recent research and experience, the book brings together, in a logical sequence, diverse information and communication technologies and systems currently seen in knowledge management research and practice, incorporating the most important and representative examples into an integrated framework. With its largely empirical focus, the book provides much needed evidence regarding the true potential of technology for managing knowledge in organizations.

Contents:

• Introduction: Exploring the Role of Technology in Knowledge Management
• Codification Technologies: Supporting Knowledge Storage and Finding
• Personalization Technologies: Supporting Knowledge Creation and Sharing
• Complete KM Solutions: Integrated Systems and Technologies
• Issues and Challenges: Present and Future