edited by Chan Kam Tong (Hong Kong Polytechnic University) & Diana Mak (Hong Kong Polytechnic University)

This book collates a number of case studies by former students from the Master of Arts (Social Work) programme whose stream of study was Social Services Administration. Many of these studies involved the action learning projects conducted by them. Academic colleagues and experienced administrators in the welfare and health sector also contribute their insights and experience regarding the major theoretical and practical issues in social services administration.

• Theoretical Issues in Social Services Administration:
  • Prominent Issues Affecting Non-Governmental Organizations in Hong Kong and Its Implications to Social Work Education (K T Chan)
  • The Dynamic Relationship Among Different Functions of Supervision (C C Yuen)
• Case Studies on Social Services Administration in Local Context:
  • Adaptation of an Organization to the Environment and Its Implication to Its Internal Structure: A Case Analysis of the Hong Kong Council of Social Service before Restructuring (R W C Sezto)
  • Continuous Quality Improvement (CQI) in Grantham Hospital (S C Leung & M L Chan)
  • Customer Participation in Management Reform: Examples from Medical Social Service Settings (Z C L Lam)
  • A Case Study of an Administrator in a Social Service Organization: Morality and Strategy (P F Y Chan)
• Prologue:
  • Impacts of Welfare Reform on Non-Governmental Organizations in Hong Kong: Future Research Agenda (K T Chan & A Sze)
  • and other articles