edited by Angappa Gunasekaran (University of Massachusetts, USA) & Maqsood Sandhu (University of Oulu, Finland & UAE University, UAE)

This handbook covers the vast field of business information systems, focusing particularly on developing information systems to capture and integrate information technology together with the people and their businesses.

Part I of the book, “Health Care Information Systems”, focuses on providing global leadership for the optimal use of health care information technology (IT). It provides knowledge about the best use of information systems for the betterment of health care services. Part II, “Business Process Information Systems”, extends the previous theory in the area of process development by recognizing that improvements in intra-organizational business processes need to be complemented by corresponding improvements in inter-organizational processes. Part III deals with “Industrial Data and Management Systems” and captures the main challenges faced by the industry, such as the changes in the operations paradigm of manufacturing and service organizations. Finally, Part IV, “Evaluation of Business Information Systems”, discusses the empirical investigation into the adoption of systems development methodologies and the security pattern of the business systems along with the mathematical models.

• Health Care Information Systems:
  • Health Care Supply Chain Information Systems via Service-Oriented Architecture (S N Turhan & Ö Vayvay)
  • The Role of the CIO in the Development of Interoperable Information Systems in Healthcare Organizations (A Grilo et al.)
  • Information Systems for Handling Patient Complaints in Health Organizations (Z Stern et al.)
  • How to Develop Quality Management System in a Hospital (V Tuomi)
• Business Process Information Systems:
  • Modeling and Managing Business Processes (N Ahmed et al.)
  • Business Process Reengineering and Measuring of Company Operations Efficiency (V H Nataša)
  • Value Chain Re-engineering by the Application of Advanced Planning and Scheduling (Y Kristianto et al.)
  • Cultural Auditing in the Age of Business: Multicultural Logistics Management, and Information Systems (A G Canen & A Canen)
  • Efficiency as Criterion for Typification of the Diary Industry in Minas Gerais State (A P Gomes et al.)
  • A Neurocybernetic Theory of Social Management Systems (M A Choudhury)
  • Systematization Approach for Exploring Business Information Systems: Management Dimensions (A Antonova)
  • A Structure for Knowledge Management Systems Assessment and Audit (J P Albino et al.)
  • Risk Management in Enterprise Resource Planning: Systems Introduction (D Aloini et al.)
• Industrial Data and Management Systems:
  • Asset Integrity Management: Operationalizing Sustainability Concerns (R M Chandima Ratnayake )
  • How to Boost Innovation Culture and Innovators? (A Bikfalvi et al.)
  • A Decision Support System for Assembly and Production Line Balancing (A S Simaria et al.)
  • An Innovation Applied to the Simulation of RFID Environments as used in the Logistics (M C de Azambuja et al.)
  • Customers' Acceptance of New Service Technologies: The Case of RFID (A Vecchi et al.)
  • Operational Efficiency Management Tool Placing Resources in Intangible Assets (C M Dias Junior et al.)
  • Interactive Technology Maps for Strategic Planning and Research Directions Based on Textual and Citation Analysis of Patents (E Sani et al.)
  • Determining Key Performance Indicators: An Analytical Network Approach (D Carlucci & G Schiuma)
• Strategic Business Information Systems:
  • The Use of Information Technology in Small Industrial Companies in Latin America — The Case of the Interior of the State of São Paulo–Brazil (O J Oliveira & G Fontana)
  • Technology: Information, Business, Marketing and Customer Relationship Management (F M Serson)
  • Transfer of Business and Information Management Systems: Issues and Challenges (N Natarajan)
  • Towards Digital Business EcoSystem Analysis (A M Stanescu et al.)
  • The Dynamics of the Informational Contents of Accounting Numbers (A Akindayomi)
  • Tools for the Decision Making Process in the Management Information System of the Organization (C De Pablos & M De Pablos)
  • Transfer of Business and Information Management Systems: Issues and Challenges (N Natarajan)
• Information Systems in Supply Chain Management:
  • Supply Chain Enabling Technologies: Management Challenges and Opportunities (D Power)
  • Supply Chain Management (A Gill & M I Bhatti)
  • Measuring Supply Chain Performance in SMEs (M Argyropoulou et al.)
  • Information Sharing in Service Supply Chain (S Uusipaavalniemi et al.)
  • RFID Applications in the Supply Chain: An Evaluation Framework (V Elia et al.)
• Tools for the Evaluation of Business Information Systems:
  • Tools for the Decision Making Process in the Management Information System of the Organization (C de Pablos Heredero & M de Pablos Heredero)
  • Preliminaries of Mathematics in Business and Information Management (M S Elmusrati)
  • Herding Does Not Exist or Just a Measurement Problem? A Meta-Analysis (N Hachicha et al.)
  • Object-oriented Metacomputing with Exertions (M Sobolewski)
  • A New B2B Architecture Using Ontology and Web Services Technology (Y Aklouf)
  • The Roles of Computer Simulation in Supply Chain Management (J H-Y et al.)